New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402414 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations February 2016
201402748 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201403459 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201404427 Scottish Prison Service progression Not upheld, no recommendations February 2016
201404548 Business Stream incorrect billing Upheld, recommendations February 2016
201405005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations February 2016
201405116 University of Strathclyde complaints handling Not upheld, recommendations February 2016
201405382 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201405524 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2016
201405725 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016