Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102199 | Forth Valley NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | February 2023 |
| 202102718 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | February 2023 |
| 202103284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2023 |
| 202104071 | Stirling Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | February 2023 |
| 201909689 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |
| 202001327 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | January 2023 |
| 202003950 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2023 |
| 202008183 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |
| 202008412 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | January 2023 |
| 202008542 | Glasgow City Council | Licensing - taxis | Upheld, recommendations | January 2023 |