New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406428 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016
201406475 Commissioner for Ethical Standards in Public Life in Scotland complaints handling Not upheld, no recommendations February 2016
201406499 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201406716 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201407111 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2016
201407227 Berwickshire Housing Association Ltd terminations of tenancy Some upheld, recommendations February 2016
201407237 Fife Council policy/administration Some upheld, recommendations February 2016
201407809 Edinburgh College communication staff attitude dignity and confidentiality Some upheld, recommendations February 2016
201500443 Scottish Ambulance Service clinical treatment / diagnosis Some upheld, recommendations February 2016
201500520 University of Edinburgh academic appeal/exam results/degree classification Some upheld, recommendations February 2016