New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501960 Scottish Qualifications Authority complaints handling Upheld, recommendations February 2016
201502051 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2016
201502164 Tayside NHS Board complaints handling Not duly made or withdrawn, no recommendations February 2016
201502348 Forth Valley NHS Board policy / administration Not upheld, no recommendations February 2016
201502487 Scottish Prison Service policy/administration Some upheld, no recommendations February 2016
201502504 Comhairle nan Eilean Siar complaints handling (incl social work complaints procedures) Upheld, recommendations February 2016
201502531 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations February 2016
201502573 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201502623 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201503219 The Scottish Fire and Rescue Service policy/administration Not upheld, no recommendations February 2016