New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503386 Scottish Prison Service policy/administration Upheld, recommendations February 2016
201503474 Scottish Prison Service complaints handling Not upheld, action taken by body to remedy, no recommendations February 2016
201503494 Scottish Prison Service escorting services Upheld, recommendations February 2016
201503627 Lothian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations February 2016
201503628 Tayside NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations February 2016
201503835 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2016
201504122 Scottish Prison Service policy/administration Not upheld, no recommendations February 2016
201301800 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201403324 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201403569 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016