New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403841 | North Lanarkshire Council | primary school | Some upheld, recommendations | January 2016 |
| 201404211 | North Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2016 |
| 201404437 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201404445 | The Highland Council | council tax | Some upheld, recommendations | January 2016 |
| 201404472 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404480 | Scottish Prison Service | medical assessments/reports | Not upheld, no recommendations | January 2016 |
| 201404521 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404543 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201404639 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | January 2016 |
| 201404784 | Glasgow Housing Association | complaints handling | Some upheld, action taken by body to remedy, recommendations | January 2016 |