New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405525 Greater Glasgow and Clyde NHS Board - Acute Services Division continuing care Not upheld, no recommendations January 2016
201405561 South Lanarkshire Council council tax Not upheld, no recommendations January 2016
201405612 Queen Margaret University communication staff attitude dignity and confidentiality Some upheld, recommendations January 2016
201405645 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405654 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405779 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2016
201405808 Linstone Housing Association Ltd repairs and maintenance Not upheld, no recommendations January 2016
201406218 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2016
201406257 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2016
201406339 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016