Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101338 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |
| 202101967 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2023 |
| 201911488 | Angus Health and Social Care Partnership | Continuing care | Some upheld, recommendations | December 2022 |
| 201911968 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202000038 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, recommendations | December 2022 |
| 202000048 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202000761 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202001745 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202002983 | Argyll Community Housing Association | Repairs and maintenance | Not upheld, no recommendations | December 2022 |
| 202004303 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2022 |