New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502748 Stirling Council primary school Not upheld, no recommendations January 2016
201502760 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201502775 Lochalsh & Skye Housing Association Limited repairs and maintenance Upheld, recommendations January 2016
201503004 Falkirk Council terminations of tenancy Not upheld, no recommendations January 2016
201503020 Scottish Prison Service progression Not upheld, no recommendations January 2016
201503412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201504022 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201204319 West Dunbartonshire Council repairs and maintenance Some upheld, recommendations December 2015
201306027 Perth and Kinross Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations December 2015
201306298 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2015