New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400137 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201400244 | Care Inspectorate | regulation of care | Some upheld, recommendations | December 2015 |
| 201400823 | Shetland Islands Council | handling of application (complaints by opponents) | Upheld, recommendations | December 2015 |
| 201400931 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201402322 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2015 |
| 201402666 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201403176 | Highland NHS Board | nurses / nursing care | Some upheld, recommendations | December 2015 |
| 201403458 | Glasgow City Council | employment grants/business development grants and loans | Some upheld, recommendations | December 2015 |
| 201403550 | The Moray Council | handling of application (complaints by opponents) | Not upheld, recommendations | December 2015 |
| 201403736 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | December 2015 |