New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403791 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201404115 | Business Stream | charging method / calculation | Not upheld, recommendations | December 2015 |
| 201404170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201404209 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201404381 | Scottish Ambulance Service | appliances / equipment / premises | Upheld, recommendations | December 2015 |
| 201404666 | Eildon Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | December 2015 |
| 201404826 | Business Stream | charging method / calculation | Not upheld, recommendations | December 2015 |
| 201404886 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201405012 | Ayrshire and Arran NHS Board | continuing care | Not upheld, no recommendations | December 2015 |
| 201405120 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |