New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405122 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations December 2015
201405178 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2015
201405193 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015
201405203 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2015
201405344 Scottish Environment Protection Agency complaints handling Not upheld, no recommendations December 2015
201405584 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2015
201405884 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2015
201406033 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2015
201406068 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations December 2015
201406081 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015