New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406914 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201407068 | Scottish Prison Service | visits | Some upheld, recommendations | December 2015 |
| 201407310 | Glasgow Caledonian University | academic appeal/exam results/degree classification | Upheld, recommendations | December 2015 |
| 201407586 | A Dental Practice in the Lothian NHS Board area | complaints handling | Upheld, recommendations | December 2015 |
| 201407598 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407642 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201407746 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407829 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | December 2015 |
| 201500087 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201500671 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |