New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500705 | Forestry Commission Scotland | handling of application | Not upheld, no recommendations | December 2015 |
| 201500709 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | December 2015 |
| 201500913 | Aberdeenshire Council | complaints handling | Some upheld, no recommendations | December 2015 |
| 201501070 | Tayside NHS Board | nurses / nursing care | Not upheld, no recommendations | December 2015 |
| 201501164 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | December 2015 |
| 201501341 | Fife NHS Board | nurses / nursing care | Some upheld, recommendations | December 2015 |
| 201501382 | University of Aberdeen | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | December 2015 |
| 201501801 | Glasgow City Council | primary school | Not upheld, no recommendations | December 2015 |
| 201501912 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201501996 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | December 2015 |