New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502006 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2015
201502182 Fife Council burial grounds/crematoria Upheld, recommendations December 2015
201502190 Glasgow City Council non-domestic rates Upheld, recommendations December 2015
201502284 East Lothian Council repairs and maintenance Not upheld, no recommendations December 2015
201502309 Scottish Prison Service visits Upheld, recommendations December 2015
201502335 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, no recommendations December 2015
201502371 A Medical Practice in the Tayside NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2015
201502425 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations December 2015
201502488 Scottish Prison Service removal from association/segregation Upheld, recommendations December 2015
201502537 River Clyde Homes applications, allocations, transfers & exchanges Upheld, recommendations December 2015