New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502577 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2015
201502634 Scottish Prison Service disciplinary charges - orderly room proceedings Not upheld, no recommendations December 2015
201502635 The City of Edinburgh Council communication staff attitude and confidentiality Upheld, recommendations December 2015
201502782 Aberdeen City Council repairs and maintenance Not upheld, no recommendations December 2015
201502786 Glasgow Housing Association applications, allocations, transfers & exchanges Not upheld, no recommendations December 2015
201502802 Scottish Prison Service bullying/victimisation Upheld, no recommendations December 2015
201502825 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations December 2015
201502846 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations December 2015
201305665 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations November 2015
201305842 Falkirk Council repairs and maintenance Upheld, recommendations November 2015