New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403259 Care Inspectorate complaints handling Some upheld, no recommendations November 2015
201403495 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201403920 Highland NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2015
201404294 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404806 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404811 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, recommendations November 2015
201405101 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405146 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201405244 Dundee City Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2015
201405450 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations November 2015