New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405493 Ayrshire and Arran NHS Board appliances / equipment / premises Some upheld, recommendations November 2015
201405521 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405904 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2015
201405948 Dundee City Council complaints handling (incl social work complaints procedures) Not duly made or withdrawn, no recommendations November 2015
201405951 Business Stream policy/administration Not upheld, no recommendations November 2015
201405987 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406016 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406041 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406418 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406600 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015