New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406670 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201406738 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2015 |
| 201406833 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201406949 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407029 | North Lanarkshire Council | improvements and renovation | Upheld, recommendations | November 2015 |
| 201407057 | Perth and Kinross Council | policy/administration | Not upheld, no recommendations | November 2015 |
| 201407198 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | November 2015 |
| 201407271 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201407295 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407354 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2015 |