New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500584 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500707 University of St Andrews admissions Not upheld, no recommendations November 2015
201500931 Glasgow City Council maintenance and repair of roads Upheld, recommendations November 2015
201500933 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500999 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not duly made or withdrawn, no recommendations November 2015
201501498 The Highland Council rights of way and public footpaths Not upheld, no recommendations November 2015
201501534 East Lothian Council communication staff attitude dignity and confidentiality Not upheld, no recommendations November 2015
201501602 Scottish Prison Service policy/administration Some upheld, recommendations November 2015
201501711 West Lothian Council neighbour disputes and anti-social behaviour Some upheld, recommendations November 2015