New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401161 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2015
201402305 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2015
201402462 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2015
201402477 University of St Andrews academic appeal/exam results/degree classification Some upheld, recommendations October 2015
201402547 Aberdeen City Council repairs and maintenance Not upheld, no recommendations October 2015
201402636 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations October 2015
201402688 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2015
201402714 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Some upheld, recommendations October 2015
201402826 Comhairle nan Eilean Siar handling of application (complaints by opponents) Some upheld, recommendations October 2015
201402832 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2015