New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402883 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | October 2015 |
| 201403182 | Business Stream | meter reading | Some upheld, recommendations | October 2015 |
| 201403209 | Aberdeen City Council | secondary school | Some upheld, recommendations | October 2015 |
| 201403274 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201403403 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201403546 | Fife Council | handling of application (complaints by opponents) | Not upheld, recommendations | October 2015 |
| 201403608 | Business Stream | charging method / calculation | Some upheld, recommendations | October 2015 |
| 201403680 | East Lothian Council | handling of application (complaints by opponents) | Some upheld, no recommendations | October 2015 |
| 201403703 | Lothian NHS Board | nurses / nursing care | Some upheld, no recommendations | October 2015 |
| 201403755 | South Lanarkshire Council | school transport | Not upheld, no recommendations | October 2015 |