Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202101005 Stirling Council Child protection Some upheld, recommendations December 2022
202102737 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations December 2022
202103490 Fife Health and Social Care Partnership Assessments / self-directed support Some upheld, recommendations December 2022
201907667 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations November 2022
202001722 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations November 2022
202002728 Crown Office and Procurator Fiscal Service Other Upheld, recommendations November 2022
202004419 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2022
202005040 Scottish Environment Protection Agency Policy / administration Upheld, recommendations November 2022
202005809 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202007052 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2022