New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404041 | North Lanarkshire Council | repairs and maintenance | Some upheld, recommendations | October 2015 |
| 201404117 | Renfrewshire Council | neighbour disputes and antisocial behaviour | Not upheld, recommendations | October 2015 |
| 201404325 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2015 |
| 201404336 | Lothian NHS Board | policy / administration | Some upheld, recommendations | October 2015 |
| 201404404 | Business Stream | incorrect billing | Upheld, recommendations | October 2015 |
| 201404412 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |
| 201404508 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | October 2015 |
| 201404553 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201404658 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201404693 | A Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |