New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404703 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | October 2015 |
| 201404761 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201404965 | A Dentist in the Fife NHS Board area | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2015 |
| 201405213 | East Ayrshire Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2015 |
| 201405246 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201405461 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |
| 201405601 | Scottish Prison Service | progression | Upheld, recommendations | October 2015 |
| 201405886 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2015 |
| 201405899 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2015 |
| 201406007 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | October 2015 |