New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | October 2015 |
| 201406045 | Port of Leith Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2015 |
| 201406135 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |
| 201406408 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, action taken by body to remedy, no recommendations | October 2015 |
| 201406593 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201406744 | Scottish Prison Service | punishment | Some upheld, recommendations | October 2015 |
| 201406935 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | October 2015 |
| 201407015 | Business Stream | charging method / calculation | Upheld, recommendations | October 2015 |
| 201407522 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201407596 | Aberdeenshire Council | complaints handling | Not upheld, no recommendations | October 2015 |