New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407708 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201407722 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201407818 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | October 2015 |
| 201407841 | East Renfrewshire Council | primary school | Upheld, no recommendations | October 2015 |
| 201500437 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201500528 | North Lanarkshire Council | sheltered housing issues/residential homes | Not upheld, no recommendations | October 2015 |
| 201500618 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201500702 | Argyll Community Housing Association | terminations of tenancy | Upheld, recommendations | October 2015 |
| 201500849 | University of the West of Scotland | policy/administration | Some upheld, recommendations | October 2015 |
| 201500951 | Scottish Prison Service | downgrading | Not upheld, no recommendations | October 2015 |