New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501199 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2015
201501488 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2015
201203283 The Highland Council zoning of local authorities, planning blight, flood prevention Not upheld, no recommendations September 2015
201300569 A Dental Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2015
201304137 Ayrshire College student discipline Not upheld, no recommendations September 2015
201400210 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201400650 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201402116 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201402212 North Lanarkshire Council special educational needs - assessment & provision Not upheld, recommendations September 2015
201402437 Dumfries and Galloway Council caravan sites Not upheld, no recommendations September 2015