New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402576 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations September 2015
201402587 Queens Cross Housing Association Ltd repairs and maintenance Some upheld, recommendations September 2015
201402869 Scottish Prison Service transfer to another prison Not upheld, no recommendations September 2015
201402917 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations September 2015
201403058 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201403087 The Highland Council primary school Upheld, recommendations September 2015
201403193 Ayrshire and Arran NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2015
201403239 Business Stream incorrect billing Upheld, recommendations September 2015
201403430 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations September 2015
201403465 The City of Edinburgh Council complaints handling Some upheld, recommendations September 2015