New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403492 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201403532 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403540 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201403561 West Lothian Council neighbour disputes and antisocial behaviour Not upheld, recommendations September 2015
201403598 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403698 The City of Edinburgh Council repairs and maintenance Some upheld, no recommendations September 2015
201403864 The City of Edinburgh Council housing statutory repair notices, HAA areas and demolition orders Upheld, recommendations September 2015
201403869 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations September 2015
201404008 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201404083 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015