New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500516 Scottish Borders Council council tax Some upheld, no recommendations September 2015
201500517 A Dental Practice in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201500524 Fife Council sheltered housing and community care Some upheld, recommendations September 2015
201500560 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500619 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations September 2015
201500718 Scottish Prison Service accuracy of prisoner record Upheld, recommendations September 2015
201500728 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations September 2015
201501021 Greater Glasgow and Clyde NHS Board complaints handling Upheld, recommendations September 2015
201501483 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201501567 Glasgow City Council communication, staff attitude and confidentiality Some upheld, action taken by body to remedy, no recommendations September 2015