Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202009025 | North Ayrshire Health and Social Care Partnership | Child services and family support | Upheld, recommendations | November 2022 |
| 202101174 | West Lothian Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | November 2022 |
| 202101586 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Some upheld, recommendations | November 2022 |
| 202101826 | Clear Business Water | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103298 | Business Stream | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103864 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202104829 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202105316 | East Lothian Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | November 2022 |
| 202105940 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202111152 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |