New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501632 Charing Cross Housing Association Ltd applications, allocations, transfers & exchanges Upheld, recommendations September 2015
201501679 The Highland Council mental health issues Complaint withdrawn September 2015
201200387 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations August 2015
201301743 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201303319 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201303345 East Renfrewshire Council handling of application (complaints by opponents) Not upheld, no recommendations August 2015
201304125 Dumfries and Galloway Council policy/administration Some upheld, recommendations August 2015
201304469 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations August 2015
201304678 The Highland Council primary school Upheld, recommendations August 2015
201305398 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015