New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305510 | Scottish Water | policy/administration | Not upheld, no recommendations | August 2015 |
| 201305621 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2015 |
| 201305897 | Fife College | special needs - assessment and provision | Not upheld, recommendations | August 2015 |
| 201305950 | Scottish Prison Service | escorted day absence | Some upheld, recommendations | August 2015 |
| 201306129 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201400024 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | August 2015 |
| 201400288 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201400665 | Lothian NHS Board | continuing care | Not upheld, no recommendations | August 2015 |
| 201400729 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2015 |
| 201400946 | Midlothian Council | primary school | Some upheld, recommendations | August 2015 |