New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401794 The Golden Jubilee National Hospital clinical treatment / diagnosis Some upheld, recommendations August 2015
201401872 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201401874 Berwickshire Housing Association Ltd terminations of tenancy Not upheld, no recommendations August 2015
201401887 The City of Edinburgh Council repairs and maintenance Some upheld, recommendations August 2015
201401952 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201402306 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2015
201402357 Fife Council repairs and maintenance Some upheld, recommendations August 2015
201402575 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201403076 Tayside NHS Board policy / administration Not upheld, recommendations August 2015
201403308 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015