New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403349 Perth College UHI special needs - assessment and provision August 2015
201403389 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2015
201403402 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201403588 University of Aberdeen policy/administration Not upheld, no recommendations August 2015
201403887 Thenue Housing right to buy Not upheld, no recommendations August 2015
201403912 Scottish Borders Council council tax Upheld, recommendations August 2015
201403916 Grampian NHS Board nurses / nursing care Some upheld, recommendations August 2015
201403951 Glasgow Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2015
201404111 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201404112 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015