New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404173 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201404208 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201404375 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201404399 | East Renfrewshire Council | parking | Some upheld, recommendations | August 2015 |
| 201404470 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2015 |
| 201404746 | East Lothian Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2015 |
| 201404766 | North Lanarkshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201404818 | Directorate of Planning and Environmental Appeals | handling of application (complaints by opponent) | Some upheld, recommendations | August 2015 |
| 201404869 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201405041 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |