New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405056 Stirling Council secondary school Not upheld, no recommendations August 2015
201405098 Tayside NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations August 2015
201405121 Scottish Prison Service accuracy of prisoner record Upheld, recommendations August 2015
201405369 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2015
201405426 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2015
201405489 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405519 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2015
201405558 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations August 2015
201405660 Forth Valley NHS Board nurses / nursing care Upheld, recommendations August 2015
201405761 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2015