New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407618 Care Inspectorate regulation of care Not upheld, no recommendations August 2015
201407668 Scottish Prison Service complaints handling Upheld, recommendations August 2015
201407699 Scottish Prison Service complaints handling Upheld, no recommendations August 2015
201407897 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201407898 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201500028 East Kilbride and District Housing Association Ltd communication staff attitude dignity and confidentiality Upheld, no recommendations August 2015
201500074 Scottish Prison Service policy/administration Not upheld, no recommendations August 2015
201500080 North Ayrshire Council policy/administration Not upheld, no recommendations August 2015
201500081 North Ayrshire Council policy/administration Some upheld, recommendations August 2015
201204983 Dumfries and Galloway NHS Board policy / administration Some upheld, recommendations July 2015