New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302420 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201303704 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201304447 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2015 |
| 201304920 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | July 2015 |
| 201305006 | The City of Edinburgh Council | statutory notices | July 2015 | |
| 201305322 | The Highland Council | development plans - breaches/procedures and enquiries | Not upheld, no recommendations | July 2015 |
| 201305354 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | July 2015 |
| 201305453 | South Ayrshire Council | building standards | Not upheld, no recommendations | July 2015 |
| 201305515 | West Lothian Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201305981 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |