New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305986 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | July 2015 |
| 201306294 | Business Stream | complaints handling | Some upheld, recommendations | July 2015 |
| 201400163 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201400557 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201400820 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2015 |
| 201400857 | A Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201400869 | Scottish Prison Service | progression | July 2015 | |
| 201401085 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201401116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201401133 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |