New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403700 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201403898 | Scottish Prison Service | personal property | Upheld, recommendations | July 2015 |
| 201403927 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | July 2015 |
| 201403970 | West Lothian Council | policy/administration | Upheld, recommendations | July 2015 |
| 201404012 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201404044 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404089 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201404332 | Renfrewshire Council | repairs and maintenance | Some upheld, recommendations | July 2015 |
| 201404376 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201404431 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2015 |