New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406751 | Aberdeen City Council | rent and/or service charges | Upheld, recommendations | July 2015 |
| 201407009 | Barony Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2015 |
| 201407031 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | July 2015 |
| 201407060 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |
| 201407146 | The City of Edinburgh Council | council tax | Upheld, recommendations | July 2015 |
| 201407199 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2015 |
| 201407265 | Aberdeenshire Council | handling of application (complaints by opponents) | Resolved, no recommendations | July 2015 |
| 201407363 | South Lanarkshire Council | repairs and maintenance | Resolved, no recommendations | July 2015 |
| 201407365 | East Renfrewshire Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201407446 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |