New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303547 | Scottish Prison Service | progression | Not upheld, no recommendations | June 2015 |
| 201304134 | Highland NHS Board | clinical treatment / diagnosis | June 2015 | |
| 201304603 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201305166 | The Highland Council | policy/administration | Not upheld, no recommendations | June 2015 |
| 201305247 | Perth and Kinross Council | right to buy | Some upheld, recommendations | June 2015 |
| 201305427 | The Highland Council | local housing allowance and council tax benefit | Some upheld, no recommendations | June 2015 |
| 201305715 | Scottish Legal Aid Board | handling of application | Some upheld, no recommendations | June 2015 |
| 201305739 | The Moray Council | secondary school | Not upheld, no recommendations | June 2015 |
| 201305833 | Aberdeenshire Council | rent and/or service charges | Some upheld, recommendations | June 2015 |
| 201306220 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |