Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003481 | Scottish Borders Council | Assessments / self-directed support | Some upheld, recommendations | October 2022 |
| 202003881 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202004184 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202007694 | Perth and Kinross Council | Standard of care | Not upheld, recommendations | October 2022 |
| 202007700 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202100071 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | October 2022 |
| 202101569 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 202103742 | Milnbank Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | October 2022 |
| 202110356 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 201900994 | A Dentist in the Highland NHS Board area | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |