New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306286 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2015 |
| 201306304 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201400044 | Business Stream | incorrect billing | Some upheld, recommendations | June 2015 |
| 201400115 | The Highland Council | other | Some upheld, no recommendations | June 2015 |
| 201400128 | The Highland Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2015 |
| 201400141 | Berwickshire Housing Association Ltd | policy/administration | Not upheld, no recommendations | June 2015 |
| 201400264 | Highland NHS Board | Hygiene / cleanliness / infection control | Not upheld, no recommendations | June 2015 |
| 201400410 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201400573 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201400588 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | June 2015 |