New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400593 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, recommendations June 2015
201400695 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201401093 University of Glasgow special needs - assessment and provision Not upheld, no recommendations June 2015
201401337 Fife College complaints handling Not upheld, recommendations June 2015
201401428 Private Rented Housing Panel complaints handling Some upheld, recommendations June 2015
201401646 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201401774 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201402012 Shetland NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201402300 Loch Lomond and The Trossachs National Park Authority policy/administration Not upheld, no recommendations June 2015
201402779 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015