New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402995 | Angus Council | Applications, allocations, transfers & exchanges | Not upheld, recommendations | June 2015 |
| 201403399 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201403431 | Fife Council | noise pollution | Not upheld, no recommendations | June 2015 |
| 201403584 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201403776 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201403867 | A Medical Practice in the Lothian NHS Board area | policy / administration | Some upheld, recommendations | June 2015 |
| 201403967 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201404159 | Glen Oaks Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2015 |
| 201404280 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | June 2015 |
| 201404285 | Scottish Prison Service | downgrading | Not upheld, no recommendations | June 2015 |