New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404527 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201404595 | Aberdeen City Council | estate management, open space & environment work | Upheld, recommendations | June 2015 |
| 201405000 | The City of Edinburgh Council | repairs and maintenance | Upheld, no recommendations | June 2015 |
| 201405307 | University of Glasgow | policy/administration | Not upheld, no recommendations | June 2015 |
| 201405354 | Shetland Islands Council | school transport | Not upheld, no recommendations | June 2015 |
| 201405374 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201405381 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201405452 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201405560 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201405772 | Scottish Prison Service | downgrading | Not upheld, no recommendations | June 2015 |