New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405815 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2015
201406077 Scottish Prison Service refusal of privileges Not upheld, no recommendations June 2015
201406209 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2015
201406410 Scottish Prison Service Prohibited and Unauthorised Articles Not upheld, no recommendations June 2015
201406469 Scottish Prison Service Complaints Handling Upheld, recommendations June 2015
201406474 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations June 2015
201406539 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2015
201406565 Scottish Prison Service policy/administration Upheld, recommendations June 2015
201406580 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations June 2015
201406639 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2015